Refund Terms

Last updated: June 20, 2025

1. Our Commitment to Professional Standards
At Wolf Group Investigation Ltd, we are committed to delivering investigative services with the utmost professionalism and dedication. While we cannot – and ethically must not – guarantee specific outcomes, we do assure our clients that every case will be handled with the highest level of expertise, discretion, and diligence.

Each investigation is approached with a blend of tried-and-tested techniques, state-of-the-art technology, and practical field experience. When obstacles arise, we don’t abandon the case – we adapt our approach. Alternative strategies are explored, always within the bounds of legal and regulatory frameworks.

Our reputation is founded on integrity, persistence, and quality. We take pride in our work because the truth matters, and we pursue it with care and precision.

Clients should be aware that no reputable investigation agency can promise specific results. What we offer is our time, skill, and strategic effort. That is the actual value of our service.

Even outcomes that may seem disappointing (such as the absence of evidence) can be significant. They reflect the reality uncovered through lawful investigation. Results are shaped by many factors, including the scope of the assignment and the client’s budget.

Our duty is not only to investigate effectively, but also to advise clients on how to allocate their resources sensibly. We propose strategies tailored to your objectives and budget constraints.

At Wolf Group Investigation Ltd, we do not make hollow assurances – we make informed decisions and deliver meaningful insight.

Note: This section is intended for informational purposes only and does not constitute any form of guarantee, warranty or binding obligation.

2. Definitions
For this Policy:

• “Client”, “you”, or “your” refers to the individual or entity purchasing services from us.
• “Company”, “we”, “our”, or “us” refers to Wolf Group.
• “Party” or “Parties” refers to both the Client and the Company, or either one as applicable.

By engaging our services, you acknowledge and agree to be bound by the terms of this Refund Policy in full.

3. Refunds in the Event of Inconclusive Outcomes
Due to the unpredictable nature of private investigations, a lack of findings does not imply a lack of effort or professionalism. As such, refunds are not issued simply because conclusive results were not achieved.

However, in rare instances where the investigation could not be meaningfully pursued – for example, due to uncontrollable external circumstances (e.g., safety concerns, legal restrictions, or insufficient actionable information) – we may, at our discretion, offer a partial refund of up to 30% of the total fees paid.

4. Conditions for Refund Eligibility
Our services are charged for the time, expertise, and operational costs involved, not for guaranteed results. Refund eligibility is limited and subject to the following conditions:

The investigation was not carried out in any substantive form (e.g., no surveillance was conducted, no data were retrieved, and no activities were recorded).

The refund request is made within 30 days of receiving the final report or written update, or within 90 days of payment, whichever is earlier.

The Company acknowledges that the investigation was substantially constrained and agrees that a partial refund is justified.

Refunds will be returned to the original payment method, where feasible. If that is not possible, an alternative method, such as a bank transfer, will be arranged.

5. Non-Refundable Situations
Payments are non-refundable in the following circumstances (non-exhaustive):

• If the Client cancels the service at any point, for any reason.
• If the Client ceases communication or fails to provide essential details promptly, it prevents the Company from proceeding with the investigation.
• If the service has been delivered as outlined in the agreement.

6. Refunds to Credit or Debit Cards
If a refund is approved, it will typically appear on the Client’s payment card within 7 working days. Please note that processing times may vary depending on your card provider and our payment processor.

7. Policy Updates
Wolf Group reserves the right to amend this Refund Policy at any time and without prior notice. Changes take effect immediately upon publication on our website, unless otherwise stated.

By continuing to use our services after any changes are made, you agree to be bound by the updated terms. We recommend reviewing this policy periodically to remain informed.

8. Contact Us
For any queries regarding this Refund Policy, please don’t hesitate to get in touch with our team. You can reach us via the contact information available on our website.